Privacy
Policy

This Privacy Policy is an integral part of the Platform's Terms and Conditions of Use. To provide our services as required, we may need certain personal data and information that may allow your identity to be identified; therefore, we will handle the information in accordance with this policy. By using this Platform, you express your consent to the Privacy Policy; therefore, your use of any of the available services constitutes approval of these terms and any amendments made thereto from time to time.

We may refer to the Barakah Platform using the following pronouns: (the Platform, Our, We, Us), and we refer to the user with the following pronouns: (You, Your). The website services or applications affiliated with "Barakah" are referred to as the "Platform".

We refer to Barakah as “we”, “us”, “our” or “the platform”, and to you as “you” or “your”. “Platform” means the websites and app services affiliated with Barakah.

This policy relates to the collection, use, and protection of data you provide when using our services via the website and associated applications of "Barakah".

This policy does not cover any links or references to other applications or websites that may be present on our platform; we disclaim responsibility for any data or information that may be collected through these links or references.

We strive to update our anti-virus programs; however, we do not guarantee nor assume any responsibility regarding the Platform being free from viruses or otherwise.

Although we take all necessary measures and precautions to protect your personal information, we do not guarantee the complete security of data transmitted over the Internet. You alone bear the responsibility for adequate protection and backup of information and for taking reasonable and appropriate precautions to scan your own device to ensure it is free of viruses or any causes of harm.

If you use the Platform, we may request personal information such as: (Name, Mobile Number, Email, Address, and other basic information to deliver the product and complete the procedures necessary to provide the service).

We may collect information automatically when using our electronic platform, such as application access times, device ID, IP address, devices used, advertising identifiers, browser type, operating system, ISP, and others.

We are keen to protect your privacy and ensure the security of your personal information, as personal information is collected, stored, and processed in accordance with the laws and legal regulations applicable in the Kingdom of Saudi Arabia. Accordingly, you agree to our retention of that information by us or through the services of an entity that processes this information on our behalf to improve the quality of our services and the efficiency of our systems. Consequently, we may use your personal information from time to time through employee qualification and/or system testing.

You may at any time modify, correct, or cancel your personal information by contacting us and informing us via email at: [email protected].

You have the right, at any time, to request the deletion of your account and the personal data associated with the Platform by contacting us via email at [email protected]. We will process your request within a period not exceeding 15 business days from the date the request is received.

Certain data that the applicable laws and regulations in the Kingdom of Saudi Arabia require us to retain for a specific period is excluded from deletion, such as financial and accounting records, order data, and invoices, for regulatory purposes or to establish rights or resolve any dispute that may arise.

We also reserve the right to retain certain data in anonymized form for statistical or analytical purposes, in a manner that does not allow your identity to be identified.

Deletion of your account does not cancel or waive any prior financial or legal obligations owed by you to the Platform before the date of deletion.

We seek to take the necessary measures and precautions to maintain the protection of your personal information provided through your use of the Platform. Since the use and exchange of information via the electronic network cannot be fully guaranteed, the Platform is not considered responsible in all cases for the failure of any of those measures and precautions taken to protect data or prevent third parties from seizing, hacking, or destroying it. Thus, we do not acknowledge or guarantee the security or accuracy of the information we collect or provide via this Platform.

We are committed by law to inform the competent authorities when any leak of users' personal data occurs. The user also bears the responsibility to inform us immediately of any breach or leak of their information. In all cases, the Platform disclaims responsibility for addressing the error or compensation for any breaches or leaks of information.

Your privacy is important to us, and we have prepared the Privacy Policy with the aim of protecting your information. We collect your information to work with you better and provide you with the best possible experience. We use your information to constantly enhance and improve our product, to ensure your evolving needs are met and to maintain a high level of quality with your consent.

We may communicate with you via various communication channels, including but not limited to WhatsApp, email, text messages, and phone calls for promotion and to send service-related messages. By providing your contact information, you agree to receive such communications from us. You can unsubscribe from these communications at any time by following the instructions provided in the messages or by contacting our support team via email: [email protected].

We use your information to operate the site and provide services such as answering inquiries, fulfilling requests, sending administrative information, and providing and completing evaluations and purchase services. Accordingly, your use of the Platform and your agreement to this policy constitutes explicit consent to allow us to process sensitive data and credit data, even if decisions will be made entirely based on automated processing of personal data.

We will not disclose your personal information to any third party, except for the possibility of exchanging that information with official authorities or others if required or permitted under the law. We also share the data required to complete the order and delivery process with our service provider partners or delivery service providers. Your personal information will also be used and analyzed by us or by other companies authorized by official authorities under the law. Your entry of your personal data into the Platform constitutes your consent to this use.

We may use some personal information you provide to us, or it may be used by other members or entities carefully selected by us, for research purposes, statistical analysis, or to notify you of other products, services, events, or offers. If you prefer not to receive marketing information or participate in research, do not hesitate to contact us and inform us. We may share the user's personal data for other purposes only after notifying the user and obtaining their consent.

Data and information may be collected automatically through the use of text file technology ("Cookies"). These are text files through which data and information about the interests of users, merchants, and service providers are stored, along with a special record for each user in which specific information is recorded about the pages accessed or visited in order to monitor user behavior to improve the Platform and target advertisements.

Your use of this Platform signifies your agreement to our Terms and Conditions and Privacy Policy, which may be updated from time to time. Accordingly, you must review the Privacy Policy periodically, and we, in turn, will seek to notify you thereof.

These terms and conditions apply to your use of the Platform, comply with the laws in force in the Kingdom of Saudi Arabia, and are subject to the courts in the city of Jeddah. In the event of an update to the laws and regulations in force in the Kingdom of Saudi Arabia, any clause that contradicts the law shall not be applied, and the Privacy Policy remains valid for the user.

If you have any questions or inquiries regarding the Privacy Policy, please contact us via email: [email protected].